Shipping and Ports to Peninsula (Solo Spain) and Balears
Shipping costs of 6.80 euros are valid only for the Iberian Peninsula (Solo España) up to 90 euros
The shipping costs for the Balears are 10.64 euros for any amount.
1 Messaging Service
The package is delivered at the customer’s home.
If the material is available in our warehouse, the goods go out the next day and are received on the following working day.In case we do not have the gender we will contact us to notify the delivery date.
The delivery period from when the purchase is made until the delivery is between 24 and 48 hours (no holiday or weekend)
Shipping and Ports to the Canary Islands
The order will be sent to paid ports, by Tipsa messaging.The delivery period will be from 5 days to about 12 days.
In no case we will be able to determine the amount of the taxes to be paid by the customer when receiving his order as it depends on the "I.G.C" and Customs of the Canary Islands "DUA". Shipping flowers must exceed €150.
Out of Spain:
Shipping to Portugal is 24/72 hours, the rest of European countries are about 5 or 6 days
Application of the Added Value Tax (VAT):
- Sales to a particular of the EU countries: Yes VAT is charged
Sales to a company in the EU countries: VAT is not charged
Sales to other countries: VAT is not charged
Shipping costs: according to the fee
- Ports due, by Tipsa messaging.
FORMS OF PAYMENT
Bank Transfer / Income in Account
When processing an order, it will be checked if the requested material is actually available at that time.In the event that the material is not available, the customer will be contacted and informed of the date of availability.
The customer enters the money into the bank account provided by indicating his name and surname to correctly identify the order.The account number to make the entry will be received at the time of making the order.
Once the entry/transfer is made, the justification must be sent via fax or email indicating name and surname.As soon as the transfer is verified, the packaging and delivery of the order will be carried out.
2 Credit Card
This payment method is immediate, completely secure and verified by VISA.All payments made through this form of payment will be validated by your banking entity and if accepted, it will be sent to us automatically and instantly.It requires a security key to be able to make such online payments.Consult your bank if you don’t know your security key.
The Bank receipt
This form of payment is only permitted for those customers who have already made a minimum of orders, providing us for this the data of your current account.
Payment at the Arke Store (Barcelona)
This payment form is subject to customers who wish to pick up the package in our store in Valencia Street No. 445 of Barcelona
Pay with Bizum.
Changes and Revolutions
In the event that the goods arrive defective the customer must contact Arké to solve the problem.
If the material must be replaced the customer must send the goods running us with the shipping costs.
If the change is due to an error by the customer (error when making the order) this will run with the shipping costs.
If the error was our, the customer would receive the requested goods without any additional cost.
To accept a return both the product and packaging must be in perfect state and with all the original content without manipulation.You must also include a copy of the invoice.
Returns of products will be accepted within the first 7 days, from the date of receipt of the goods by the customer, and provided that the conditions set out on this page are met.
Returns of vibrational products such as flowers or minerals and Aura-Soma products will not be accepted.
Products that have been opened or tested or used.To make a return you must always contact us to accept the return.Only previously authorized returns will be accepted.
All goods must be returned in their original packaging, in perfect condition and protected in such a way that they are not received with carpets or carpets.If not, we reserve the right to refuse the return.
The transport costs arising from the return will be on the customer's charge.The transport amount of the first delivery already made will be discounted from the total amount of the return.
Abonnements via bank transfer for returns or changes of items to the down will have a minimum period of 10 days for administrative procedures.
All orders that are sent through Tipsa and that exceed the 50 euros and up to 100 euros of purchase will receive a value discount for the following purchase of 2 euros, a value of 5 euros for purchases of 100 to 200 euros and 10 euros for those of more than 200 euros.